Q1. How will I know when my order is shipped?
Post shipment, you will receive an auto-generated email which will have details of the items which have been shipped, along with the tracking information.
Q2. How many days does it take to ship the item?
We deliver orders within 5 Business Days (anywhere globally).
However, for custom fitted garments, this may increase in case of measurement confirmation delay from the customer.
Q3. Do you ship items globally?
We ship worldwide, delivering to any address in 190 countries.
However, at this time we do not deliver to Russia, Bangladesh, Ghana, Pakistan, Iran, Cuba, Sudan, North Korea, Syria, Myanmar, and Ukraine. This is due to logistical challenges and complex custom duty implications.
Q4. How safe is my order during transit?
To ensure the safety of your order, we use trusted courier services like DHL, FedEx. All our shipments are insured. In case the parcel is lost in transit due to some unforeseen circumstances, we replace the order or refund the amount - upon your request.
Please feel free to contact us in case of any queries.
Q5. My order is shipped, but I have not received the tracking details yet?
As soon as the item is shipped from our end, an email with tracking details/information gets triggered automatically.
In a rare scenario, it might take up to 24 hours for the tracking details to reflect in the system.
Q6. How can I get the tracking information?
Post shipment you will receive an auto-generated email which will have the details of the item(s) which has(ve) been shipped along with the tracking information.
Q7. Why am I unable to track my order?
While the tracking number gets generated as soon as an item is marked shipped from our end, the courier website may take up to 2 hours to update tracking information on their website.
Q8. My order is shipped, but it is not delivered yet?
After the shipment, normally, an item takes around 4-5 business days to get delivered.
In rare instances, you might experience a delay because of clearance at the origin or the destination country.
We proactively keep track of such deviations and initiate a follow-up with our courier partner to ensure delivery at the earliest.
Q9. When and how can I change the shipping address?
The shipping address can be changed till the time the order is not dispatched from our end. To request a change, please get in touch with our team, and we’ll make the change.
Q10. Is it possible to change the Shipping Address post shipment?
While we would have wished to, it will not be possible to accommodate the request for a Shipping Address change post-shipment because of logistical limitations.
Q11. Can the delivery be rescheduled if I am unable to collect my order?
Yes, the delivery can be rescheduled, but up to a limited duration. It will depend on the feasibility at the courier service's end. You can directly contact your local courier office to get this done.
Q12. I want a part of my order to be shipped in the US and the other in Canada. Is it possible?
Due to system limitations, we cannot ship items from one order to two different shipping addresses. If you need delivery at two locations, we request you to place two different orders.
Q13. I want to change the shipping address of the order as I am relocating to a different location.
You can request for a change in Shipping Address till the item isn’t dispatched.
In case of such a requirement, please get in touch with our team, and we will be happy to assist you to your satisfaction.
Q14. Will I get a call before delivery?
Yes, that might be possible. This depends on the courier company servicing your delivery.
You can also track the expected delivery date and time through the tracking details provided to you post-dispatch.
Q15. Can I choose my preferred courier company?
Let us know your preferred courier service before or after placing the order, and we will try to fulfill your request. Please understand that it may not be possible in all cases.
However, we assure you that your items will always be safe. We ensure dispatch through renowned partners such as DHL, FedEx, USPS, UPS & AMAZON Logistics etc., depending upon the respective agreement we have with each of them.