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Frequently Asked Questions

Shipping

I saw your retail stores are temporarily closed— are you still fulfilling online orders?

Yes! While our retail stores are temporarily closed, Classier.us is still open 24/7. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with all external fulfillment partners to ensure they’re taking necessary safety precautions.

When can I expect to receive my Classier package— are there currently processing or shipping delays?

We are working closely with our external partners and carriers to ensure your Classier can reach you as quickly as possibly. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 1-5 business days, Rush 4-8 business days
Canada: Standard: 1-5 business days, Rush 5-8 business days
United Kingdom: 1-5 business days, we are not offering rush shipping at this time
Ireland: 1-7 business days
France: 1-7 business days
Sweden: 1-7 business days
Denmark: 1-7 business days

Please note, the above estimates include processing and shipping time. After you’ve placed an order, please allow 7-12 business days to receive your shipping confirmation with tracking details.

Where does Classier ship?

TheClassier.com currently ships to the 50 states, Puerto Rico, Canada (excluding PO Boxes), the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

We are working on bringing Classier everywhere around the world. Write to us at [email protected] to let us know where you live!

Tell me about shipping to Canada.

We offer two shipping speeds. 1. Standard (1-5 business days): $2.99 USD 2. Prime (1-2 business days): $5.99 USD

PS: Standard shipping is free when you spend $50 or more. Please allow 1 business days for us to receive and process your order. You’ll see the total cost of your order (including duties, taxes, and shipping) during checkout. Your payment method will be charged in United States Dollar (USD) according to those charges. Classier orders sent to Canadian addresses do not require signature for delivery.

How long will it take to ship to Canada?

Shipping to our Canadian friends in major provinces will take 1- 5 business days (it may take a few extra days to deliver to remote areas). No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey. Standard and Expedited shipping to Canada is fulfilled via UPS.

Are taxes and duties included in my order total?

Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.

Do you ship to Canadian PO Boxes?

We can ship to Canadian PO Boxes with Standard Shipping. Expedited orders are shipped via UPS and require a residential or business street address.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via [email protected]. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email [email protected].

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).

Are there limitations with shipping fragrance in Canada?

Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to some postal codes. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected].

What skin types are Classier products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.

Can I sell the products on my own site?

Unfortunately, your purchase of Classier products is only for your personal use. By purchasing Classier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Classier. Please reach out to [email protected] with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—Classier packages don’t include return slips. Just reach out to [email protected] and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 14 days of receiving the order.

To place a return, or if you are having trouble making a return within the 14 day timeframe, please reach out to [email protected].

Order # (ERNS#) must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. ClassiWEAR, gift cards, and store-specific merchandise is final sale.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we’ll be sure to get you the classier you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at [email protected]

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at [email protected] We’re happy to help!

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at [email protected]. Don’t worry—we check it constantly.

Order Questions

How can I update my order?

Please email us at [email protected] as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Glossier promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Order Cancellation

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 Day. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 1 Day, email [email protected] and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email [email protected] if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at [email protected] (and include your original #ERNS order number) and we’ll take a look!

I just placed an order for Store Pickup, can I cancel it?

Please email [email protected] as soon as possible if you’d like to cancel an order that was placed using In-Store Pickup— we are happy to help.

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order for In-Store Pickup, or if your order contains a gift card, please email [email protected] as soon as possible (including your #ERNS order number and cancel/change request) and we can help.